This guest post comes from my long-time friend and colleague, Dr. Bruce Heller; it was first published in his own newsletter for May of this year:
I was sitting at my favorite Pete’s Coffee ruminating on a problem that needed to be solved. As I put figures on a piece of paper, I became discouraged that a simple and elegant solution wouldn’t emerge. I was frustrated. Then an old idea awoke in my head, and that quiet voice said “try pictures.”

I then proceeded to draw rectangles both up and down the page. I connected the rectangles with straight lines and arrows. The arrows created a sense of “velocity of thought.” I then wrote in the top rectangle the problem and added possible solutions in each box. The result was that he right solution then jumped off the page.

What worked is that I spent the time with a thinking tool called “Mind Mapping.” The critical fuel was taking the time to think. Yes, think. Thinking, the capacity that differentiates humans from other animals.

My thoughts turned to the history of IBM. The slogan THINK was first used by Thomas J. Watson in December 1911, while managing departments at the National Cash Register Company, which was the predecessor of IBM. THINK is trademarked, was on a placard on every desk, and embedded in the brick entry to IBM’s corporate offices. Thomas Watson used the slogan as a response to uninspiring sales meetings. He vociferously defined thinking as “taking everything into consideration.”

This is why IBM calls its laptops “Think Pads.” In fact Apple, trying to counter IBM’s THINK, launched the slogan THINK DIFFERENTLY.

Thinking eclipses emotional intelligence as the foremost model for successful leadership. Emotions don’t solve complex business problems, thinking does. If we spent more time thinking, problems would be solved more quickly and with more accuracy.

Below are five strategies or techniques you can use to simply THINK.

Take Time

– Thinking requires uninterrupted time. The thoughts created by thinking require “tethering” from one idea to the next. Put time in your calendar to simply think.

House your Ideas

– Have a repository where you can record your ideas. Write them down, speak them in a tape recorder, dictate them on a computer.

Inquiry Works

– Asking yourself questions is the catalyst for creative ideas. Inquire about a topic. Ask yourself what other ideas or solutions could solve this problem.

Criticism Contaminates

– For the best ideas to emerge, constrict any criticism. Thoughts are “sensitive” and will hide if confronted with internal critical voices.

Gain Knowledge

– Knowledge provides food for thought. The more you know, the more thoughts you have. Stimulate your mind with reading provocative, protracted prose that is contrary to your thinking. Read blogs, magazines, books and attend seminars on unexplored topics.
Dr Heller’s firm, The Heller Group, focuses on coaching for senior level executives.  They facilitate change within an organization that results in more effective leadership,  increased productivity, innovative thinking, and improved employee morale and retention. You can learn more by clicking here.

Back in the saddle…a return to our original purpose!

Three years ago, in the course of producing a more-or-less regular blog on Human Resource and General Business topics, with an occasional trip off-topic just for fun, my business and personal life experienced an earthquake that disrupted EVERYTHING: My 10-year old daughter had a sudden and life-threatening health crisis that lasted for over 2 of those 3 years.

I over the ensuing 3 years, I hijacked this blog to inform interested people about her, and her health crisis, and her battle to live a normal child’s life. Thanks to God, and the hundreds of family, friends, and strangers who offered their support through her ordeal, and the eventual donor of the bone marrow transplant that saved her life, she has now made what appears to be a complete recovery, and is living that normal 6th-grade child’s life!

So, it’s time I return this blog to its original purpose of discussing business, hiring, assessments, Human Resources, and other topics in that general theme. I expect that many of you who subscribed to keep track of Tessa’s life will now choose to leave us…go with our best wishes, and thanks for your support through one of life’s most difficult passages! I have moved the account of Tessa’s battles, in a chronological timeline, to another site; you can access it by clicking here.

For those of you interested in the non-Tessa items, stay tuned! New posts are on the way!



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